Refund policy
Returns Policy
- Eligibility: Our return policy applies to all products purchased directly from our website or through one of our authorized retailers. To be eligible for a return, customers must request the return within 7 days of receiving the product. Products must be unopened, unused, and in their original packaging to qualify for a return.
Return Process: To request a return, customers must contact our customer service team via email or phone and provide their order number, name, and the reason for the return request. Our team will review the request and, if approved, will provide instructions for returning the product. Customers are responsible for covering the cost of shipping the product back to us.
- Return Timing: Once we have received the returned product and verified that it meets the eligibility criteria, we will process the return within 7-10 business days. Depending on the customer's preference, we will either provide a full refund, credit or exchange the product
- Damaged products: In the case of damaged products, customers must contact our customer service team within 3 days of receiving the product and provide photographic evidence of the damage. If the damage is confirmed, we will either provide a full refund, credit or send a replacement product at no additional cost to the customer.
- Exceptions:
The following products are not eligible for returns or refunds:
- Products that have been opened or used
- Products that are past the 7-day return window
- Products that were purchased at a discounted price or as part of a promotional offer
- Customized or special order products
- Products that have expired
- Products that are considered as consumable
- Contact Us: If you have any questions about our return policy or would like to request a return, please contact our customer service team at: support@enhancedlabs.com. Customers can also reach out to us through social media channels and live chat support.
- Return address: Please ship the return product to
Enhanced Labs
P.O. Box 255671, Sacramento CA 95865
support@enhancedlabs.com
